The best thought solutions don’t always have to be complicated.
Using know me, surprise me, and make it easy will reconstruct the customer experience.
Disruption is healthy and necessary for growth and leads to new ideas that change the world (your world).
Ideas that are radical enough to change lives require a space for teams to create, develop, test, and implement.
Engaging consumers’ stories and voices are mission critical when exploring new ideas and the ONLY way to do business well.
Figuring out the right questions to ask takes time and energy.
With the power of YES, anything is possible.
HOW WE DO IT
The Nason Group catalyzes change by meeting people where they are, bringing disruptive thought leadership, compassion for the human experience, and a global mindset to transform services through customized experiences.
Now, more than ever, organizations require disruption, innovation, and transformation to keep pace with a changing world. As a boutique, minority-owned service design group, the Nason Group relentlessly engages human-centered practices to create and achieve the seemingly impossible.
Voice Of The Consumer ~ Building Effective Community Partners ~ Defining Your Problem From The Eyes Of The Consumer ~ C-Suite Learning Programs
Are you an executive wanting to learn more about consumer trends and how that might play into your organization’s strategy?
Healthcare is a robust service industry that’s intended to improve and maintain the health and wellbeing of individuals. These consumers are vibrantly unique and driven by different cultures, individual needs or expectations, beliefs, and motivations.
Personas make it easier to understand and embody others’ point of view – and to identify issues and opportunities for improving interactions. Personas also humanize the process and help to generate compelling narratives that reflect the people you serve.
Journey Mapping is a simple way of capturing how a consumer is interacting with a product, service, or experience. This empathic approach provides insight and can also be used to tell a vivid story of the consumer’s experience.
A Day In The Life builds out the patient’s, member’s, or provider’s experience from start to finish including successes or challenges. We look at specific actions they take during the day and how that impacts their thoughts and emotions.
By spending time in your consumers’ environment, you walk in their footsteps. This process offers invaluable insights into their unique health care journey and allows you to document real-time experiences from all walks of life.
We take everything in the 5-Day Design Sprint and AMP IT UP! We begin with the 5-Day Design Sprint along with consumer interviews and work with your team to coach them through the 12-Week Process from Ideation through Delivery.
Want to accomplish more in 5 days than most organizations do in 3-4 months? The 5-Day Design Sprint focuses on a specific area of your business and will enable you to identify roadblocks, as well as discover solutions, ultimately creating a positive impact on your consumers.
The Story 2017 was an amazing year both professionally and personally. I celebrated 20 years with my amazing wife who, if it were not for, I would be completely crazy. (Thank you, Carla, for who you are to me and…
The Story Imagine with me: you are a mother, a wife, and a nurse—and you have cancer. You’re on your way to yet another medical appointment, which is now a significant part of your schedule. You walk into the doctor’s…
The Story… Imagine with me, you are sitting at your desk, maybe at your dining room table, possibly even on your couch. The day has come! The biggest product launch in the company’s history. You are logged in, chatting with…
Shawn is an innovative executive leader and kindred spirit in his relentless focus on the User Experience. It has been like watching a master class in culture change to observe how Shawn has led the Healthways organization to understand and apply Design Thinking and User Centered Design. He has a way of deeply impacting the lives he touches and empowering individuals to find new levels of professional excellence and achievement.
Shawn Nason is one of the most versatile and can-do executives with whom I’ve had the pleasure to work. He’s inspiring, focused, and funny all at the same time. He’s got a very high likeability factor to go with a tenacious work ethic. Shawn’s got a unique gift in that he knows what needs to be done, he gets after it, and he makes the work fun.
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