Inclusion

Consumer Experience, Culture, Design Thinking, Diversity, Empathy, Human-Centered Design, Inclusion, Innovation, Leadership, Mindset, Patient Experience, Power of Yes, Strategy

The POWER OF YES! in Claiming What You Believe


The Story

2017 was an amazing year both professionally and personally. I celebrated 20 years with my Carlaamazing wife who, if it were not for, I would be completely crazy. (Thank you, Carla, for who you are to me and for everything you do for me.) As a parenting team, we saw lots of firsts for both of our children and got to enjoy some special times together. In September, I joined North Star Receivers and met a fantastic group of guys who have changed my life for the better. I also published a book called The Power of Yes! in Innovation! If you know me, you’ll know this is a true miracle within itself. (Thank you, Steve, for all of your hard work in pushing me to get this project over the finish line.) The Nason Group experienced tremendous growth and impact, including team members coming and going.

What I Learned And What You Can Learn

Throughout all of the events of 2017, I had a little voice in my head saying, “Shawn, what do you really believe?” That voice kept BELIEVE-IN-YOURSELF-ALWAYS--1challenging me to be a better person for my wife, kids, friends, and business partners. To respond to this nagging voice, I gathered the Nason Group team towards the end of the year and asked, “What exactly do we believe?” Something magical happened next. We hacked away at the question and, many iterations later, we have a set of We Believe statements that will help us move into the future together. We even brought in our partners to help us frame the statements so that the statements speak to the essence of who we are as the Nason Group. So, here they are:

We Believe . . .

  • The best thought solutions don’t always have to be complicated.
  • Using know me, surprise me, and make it easy will reconstruct the customer experience.
  • Disruption is healthy and necessary for growth and leads to new ideas that change the world (your world).
  • Ideas that are radical enough to change lives require a space for teams to create, develop, test, and implement.
  • Engaging consumers’ stories and voices are mission critical when exploring new ideas and the ONLY way to do business well.
  • Figuring out the right questions to ask takes time and energy.
  • With the POWER OF YES! anything is possible.

Working as a team to create these statements led me to a deeper understanding of the difference between doing and being. For too long, I’ve been caught up in the doing without spending enough time working on a foundation of being. Maybe you’ve been in the same boat?

What I Did And What You Can Do

In December, I spent a retreat weekend with my group from the North Star Receivers. Throughout the weekend, we examined at our lives and challenged each other to engage some hard questions, which led to even more clarity about my beliefs. My challenge for you this week is to do the same. Take some time to claim what you BELIEVE through these questions:

  • What conversations do I need to have?
  • What relationships do I need to address, let go of, or heal?
  • What activities do need to stop doing?
  • What activities do I need to start doing?
  • What am I going to do about “me” time?
  • What support do I need and what support am I open to receiving?
  • What is my mantra and brand that I want to live out?
  • What’s the impact I want to have in the world?

Enjoy!

NBC-Believe-logo

Development, Empathy, Inclusion, Leadership, Mindset, storytelling

The Power Of Your Story! When One Door Closes, A Thousand Open!


Pre-Cursor: I am writing this blog from 35k feet in the air and I will be up-front that this one is a personal story and journey. I hope you can take a nugget from it.

The Story…

This week I have been on three flights.  I have driven several hours and have visited six different states. WOW! That sounds like a lot! I was able to reflect on the great things in my life as well as spend some time listening to my heart. I started the week off with a great team finding their way to tell their story. We wrote break-up letters to current situations and love letters to the future (I know is sounds weird, but it was truly a IMG_8922transformational time.  Besides that, we got to listen to 80’s and 90’s love songs). During this time, my colleague and I got to see passion, excitement, and a burning desire to change the world. As the week progressed, I met more of our team and got to see the progress one of our partners had made in pushing to transform their organization. It was truly powerful and I know they are going to move mountains with their work.

 

Through this week, I had spent time praying and meditating to find answers to a couple of key situations in my life, career, and business. There were some decisions that were not going to be easy to make.  I needed guidance and asked for specific direction. Guess what? It happened! A door closed, but a thousand more have opened in the process! I am so grateful for that door. It taught me so much about myself, about the leader I want to be, the business owner I need to be, and the person I am! That door was powerful in my life. I am grateful for it, but it was time for it to close.

“When One Door Closes, Another Opens; But We Often Look So Long And So Regretfully Upon The Closed Door That We Do Not See The One Which Has Opened For Us.”  ~ Alexander Graham Bell

What I Learned And What You Can Learn…

Now, I am looking at some new doors and I am excited!  It is part of my story, our story, and your story! Those doors make us who we are and who we want to be. They form us, transform us, and guide us into the next chapters in our life. This is how we learn and this is how we grow.

My greatest learning in this is this:  it is alright to not always know what doors to close.  Just trust they will get closed. Also, do not force doors to open but, let the right ones fly open for you.

What I Can Do And What You Can Do…

What am I going to do? I am going to live life to the fullest. Recently, I read a three-part article series by Jonathon J. Doll titled Open Doors. I encourage you to go read them. I also you encourage each one of you to look at all the doors in your life. Ask yourself, are they the right ones? Are these the best for me? Close the ones that need closed, and run with open arms to the ones that are opening.

I hope this speaks to at least one person. If not, that is OK! It may have just been for me. As I stated, I am 35k feet in the air, and that is what I feel like in my soul right now.

GO FLY and BE FREE!

arrow-be-free-birds-brave-Favim.com-3380759


Consumer Experience, Culture, Empathy, Human-Centered Design, Inclusion, Leadership, Mindset, Power of Yes

The Power of Yes! – 3 Mindsets that Matter


As we continue our journey discussing how critical leadership, mindset, and culture are to success in Consumer-Centered Innovation (CCI), I was reminded of how important mindset is across all aspect of our lives. Govindarajan and Srinivas (2013) discuss innovation challenges and the importance of mindset, which they define as a way to ‘think different, act different, and achieve extraordinary success’.

The Story…

Working in Philadelphia allows us to spend time at Reading Terminal – yes, the same Reading many of us know from our Monopoly playing days. Today it is known as Reading Market, a thriving city-wide block of food vendors, farmer’s market, flower stores, and one of the best donut shops EVER!

Recently I was reminded about the Power of Yes! in achieving goals and how important mindset matters in achieving success over breakfast at the Market. Eddie was a seat down from me. We started with small talk and he mentioned that he just got off his second full-time job (3rd shift). Breakfast was a treat for him as he prepared to go to his primary full-time job. I asked, ‘why two jobs?’ He said that he was working hard to save and start his next business.

During the conversation, Eddie shared his business plan, goals and actions. I left thinking to myself that Eddie was going to win. Why? Eddie exhibited the innovation mindset qualities identified by Govindarajan and Srinivas (2013) in a second HBR article. These included the ability to see and act upon opportunities, the use of ‘And’ thinking, resourcefulness, and a focus on outcomes – not activities.

What I Learned And What You Can Learn…

As I considered the definition of mindset from Govindarajan and Srinivas, as well as my experience with Eddie, I now believe there are three important types of mindsets critical to success:

  1. Learning Mindset – Eddie failed in a previous business, however, he said that he now knows better and has learned. Learning is his ‘Get Out of Jail Free’ card.
  2. Results Mindset – Too often, people have the right mindset yet never seize the opportunity. Eddie leveraged a key resource (his time) and committed to working two jobs to achieve his goals. Every time Eddie passes ‘Go’, he’s collecting a lot more than $200.
  3. Get S**t Done Mindset – As people and organizations say Yes! to the Power of Innovation and commit to the right mindset, it’s amazing what gets done. Organizational barriers are torn down, people challenge the way stuff has always been done. We stop accepting ‘No’, use ‘And’ thinking to deliver results for customers. To get s**t done, you have to be like Eddie and commit to rolling the dice and making the next move.

What You And I Can Do…

Like Eddie, choose every day to have the right mindset – the mindset to learn, get s**t done, and deliver results. Life may be a game; however, mindset – what you do to think and act differently to achieve extraordinary results is a choice.


 

Diversity, Inclusion, Leadership, Power of Yes, storytelling

Owning Your Story! Sharing Your Story! The Power Of Your Story!


Why Should I Share My Story?

This is a question I have asked myself numerous times in my life, and once again, over the past several weeks. It all started when a colleague and I journeyed to Dubai in January. We

img_6328
Steve Junion, Myself and Dr. Yousef

both had friends and family very concerned about the fact we were traveling to the Middle East (this took place one week after the inauguration of the new administration) – but we chose to make the journey without fear.

During the week in Dubai, we met some amazing human beings all on the same journey that we are on to help fix the healthcare system. I remember in one of our sessions, sitting in a room filled with executives from Egypt, Saudi Arabia, Qatar, Abu Dhabi, and Dubai. A statement was made to me, “Shawn, we do not hate your President, we just want to understand him.” Isn’t that what we all really want, is just to be understood at times.

tbc
#TBCOrlando2017

Now let me jump ahead to last week. I was asked to facilitate a session at a conference focused on hosting MBE / WBE (Minority or Women Owned Businesses) businesses and corporations working with them. I have to be honest! I went in with no set expectation that anything great was going to come out of this event.  Oh,was I wrong! 

 It was an incredible event from both a business and personal perspective. I met some truly inspiring people and heard many motivational stories. In all of that, again, it was a challenge to me. I kept hearing in my head, “Shawn, own it!”  When the event concluded, I walked back to my room, drained both emotionally and physically –  but so full of joy for what I had just experienced. I left that event forever changed, but most important, I left there with many new friends. 

What I Learned On This Journey!

I learned that I need to be proud of who I am and what I am. Now, let me explain. I am an extremely extroverted person (some say, too extroverted). My wife tells me that I have a bigger than life personality – much like my mother! Who better to learn from? At the same time, I have a quiet inner voice that can be, at times, a bit scary. This aspect of my personality comes from my father! My father, was 100% Comanche Indian.

2017-03-05-18-43-28
Grandparents & Great Grandmother

I can only imagine what he and my mother faced when they got married in the 1960’s in Tucson, Arizona. I have been asked my whole life if I was hispanic. I am not. I am Native American and Caucasian. My Father was born in Texas and my mother in the mountains of Kentucky (GO BIG BLUE!!!).

I was raised in Arizona and have had the privilege of living all over our great country. I don’t really understand racism or treating people differently because of their life styles. I was simply taught to love, respect, and treat all people the same way. I thank my parents for this perspective and my upbringing. It really has helped me be who I am today, and continues to help me become who I need to be.

In the world of business, I look different, act different, and in many cases, just out right scare people (maybe it’s the blue hair or red hair) – but that is just fine! Many of them need it! They need to think differently and embrace others that think and act different than they do. Our world is made up of incredible diversity! Now, more than ever, what we need is the spirit of inclusion! We need to love each other as we love ourselves! All lives, all people, no matter color, lifestyle choice, or walk of life – deserve to be loved!

What I Will Do!

Personally, I will stay true to myself. I will love all of those that I come into contact with just as I love myself. I will respect all for who they are no matter where they come from. Professionally, I will embrace my heritage. I will say I am proud to be a minority owned business. And I will seek to help all of us on this journey!

What You Can Do! 

I just ask you to do the same! Nothing more, nothing less!

“Diversity And Inclusion Are About Giving Value To Every Human Being, No Matter Our Differences.”