Shawn Nason, CEO & Chief Consumer Champion and Transformational Disruptor
Shawn believes that “Innovation isn’t work, it’s a lifestyle.” He focuses on meeting people where they are at – whether it be a consumer, a patient, or a community member. The goal is to create the right experience for each and every consumer.
“I have the amazing honor to ignite teams, organizations, and individuals to tap into their creative mind and spark ideas and solutions they never dreamed of!” Shawn Nason
At Healthways, Shawn responsibilities included the Healthways Innovation Living Lab, known as, The HILL. Within The HILL there are teams focused on product, health outcomes & resolutions, marketing, data analytics, emerging technologies, innovation, consumer experience, and operations. The focus of the HILL is to infuse human-centered design throughout the organization so all members and patients are not only part of the process, but are truly the process in creating new pathways to well-being through new technologies by knowing them, surprising them, and making it easy. As well, Shawn is responsible for development of the International markets which include Brazil, France, and Australia.
Prior to Healthways and the Nason Group, Shawn was Chief Innovation Officer for Xavier University in Cincinnati, Ohio. During this time, he had the honor to lead, create, and develop a team at the Xavier Center for Innovation. Also, Shawn worked three years at Humana leading a team focused on strategic and consumer innovation with a focus on design and consumer experience. Shawn also spent six years at The Walt Disney Company in various capacities within Walt Disney Imagineering and Disney Cruise Line.
An inspirational thought leader, Shawn has a proven record of gaining confidence from key executives, stakeholders, peers, and employees at all levels.
Shawn has a BS in Business Management and Finance and an MBA in International Business and Finance. Shawn is currently working on his DBA in Organizational Leadership & Change.
Mark Miller, Chief Innovation Catalyst & Operations
Mark believes in the creative power of story and experience. He travels the country working with corporate leaders to help them unleash their potential, creating new pathways to transformation. His goal is to help people see with fresh eyes what can be and the courage to make it happen.
Mark is a speaker, consultant, coach and author. His roles have taken him all over North America speaking at conferences and coaching executives to help them create stretch goals and execute them through developing the teams around them. The results of his work have given companies a competitive advantage and improved their bottom lines.
“I get to see, hear and ultimately bring out the brilliance in people that they don’t see in themselves.” Mark Miller
As an author and speaker, Mark has become a creative voice for those seeking to communicate more effectively in this interactive, digital world. His work around story and experience have helped leaders communicate their story in exciting and innovative ways.
A creative strategist, an impactful communicator and a trusted advisor, Mark continues to help leaders and companies raise their game by creating and living a better story.
Mark is a Certified Professional Co-active Coach (CPCC) and is completing his M.S. in Executive Leadership and Organizational Change from the Haile College of Business.
Kathyrn McClellan-Ross, Chief Curator
Kathyrn is known to ask – “What’s your story?” Her work with the Nason Group focuses on developing, editing and managing our social media messaging, along with curating the unique and engaging stories found in both our innovation work here at the Nason Group, as well as, the healthcare community at large.
Her experience as a personal historian, freelance copywriter,ghostwriter and editor provides a strong foundation in research, content mining, and storytelling to our team.
“I am blessed to be a storyteller and to help craft compelling narratives that provide a rich and meaningful connectivity to the consumer experience.” Kathyrn McClellan-Ross
Kathyrn is currently working on a degree in Journalism with a minor in Public Relations at Indiana University Southeast. She is also an aspiring novelist with three works in progress. In her free time, Kathyrn can be found in her studio working on various creative projects – the least of which is the construction of a three and a half foot high legacy dollhouse.
Mark McFerron, Chief Creative Officer
Creativity is Mark’s life. He has over 27 years experience in design, identity and branding, as well as creative consulting in advertising and consumer experience within the healthcare industry.
Mark has been part of internal programs for marketing, innovation, first-impression development, design thinking, ethnographic interviewing and journey mapping. He has developed business partnerships and transparency programs for branding and formed vibrant relationships that have impacted population health and the health care environment in general.
Mark has been part of the development of innovative programs that honor seniors and employees with their lifelong accomplishments; co-developed and facilitated design thinking/prototyping programs.
“Being innovative is largely being creative. My role is to co-create with conceptual thinkers and design a visual story supporting their vision and goals. I have the responsibility to inspire and ensure all creative output adheres to a successful brand (dream) while delivering positive results.” Mark T. McFerron
If Mark isn’t designing, he’s painting. He’s a recognized world-class water-colorist. Mark’s works include being published in The Kentucky Encyclopedia for the research and the painting of a Civil War event: the Battle of Wildcat Mountain. Eight of his original paintings were on display for 2 years at the U.S. Department of Labor at the special request of U. S. Secretary, Elaine Chao. Mark has been forming his unique style in watercolor for 45 years. A style easily identified not only by art critics, but by anyone passionate about the arts.
Michael Harper, Chief of Creative Experiences & Program Design
Michael is on a personal mission to eradicate boring learning experiences from the planet. Believing in the life-changing power of discovery, he constructs highly-creative and ridiculously-interactive learning experiences that matter.
As an energetic facilitator and teacher, Michael accepts three challenges each time he designs and leads a learning experience:
- All experiences must be so engaging that participants forget that they even have a cell phone.
- If the content can’t immediately be connected to people’s lives and work, it’s not worth doing.
- It’s a waste of time to teach information and skills without also doing something that inspires behavioral change.
“There’s no better feeling in the world than to witness a creative spark in someone ignite into a new way of interacting with the world.” Michael Harper
His areas of expertise include team engagement, empathy, the power of creativity, effective communication, customer experience, conflict management, multiple generations in the workplace, disruption, leveraging personality types, emotional intelligence, and embracing diversity.
With a master’s degree in teaching, Michael has over twenty years of experience facilitating groups, designing programs, editing curriculum, and empowering teams to achieve their goals. He’s an in-demand speaker, writer, facilitator, and seminar leader and a contributing author to the 2016 anthology, Cultivating Culture. He’s also a regular contributor to monthly and quarterly publications of Kentucky’s Society for Human Resources Management (KYSHRM) and serves on the board of his local Association of Talent Development (ATD) chapter as the co-director of programming.