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LuLaRoe: Will You Make It Right?

The Story…

Imagine with me, you are sitting at your desk, maybe at your dining room table, possibly even on your couch. The day has come! The biggest product launch in the company’s history. You are logged in, chatting with other team members. Your nerves are building up! The time comes and you get your lottery number. Not the best number, but you have one. You will spend the next hour waiting and wondering what product will still be available and to your surprise, NONE! This happened to my wife yesterday and many of her friends as LuLaRoe was launching the new NOIR collection (all black)! Many of these consultants had done pre-sales, had planned big launches, and nothing left! Zero! Zilch! Zip! 

I will do my best to present facts and truth in this next section. Here is what I have learned:

  • There are over 80,000+ consultants and somewhere around number 3,000, all stock was gone.
  • There were no limits put on orders, so the bigger consultant shops bought thousands of pieces, while the little shops got nothing.
  • At this point, LuLaRoe has not sent any communication out to their consultants.

So, this means that only about 3% of consultants were allowed to order anything. Some of the bigger consultants placed orders that were over $100,000 dollars.

And, the C-suite silent!

LuLaRoe Pic

What We Learned And What You Can Learn…

There are several things we have learned in this process. What I am going to share is the positive, because I refuse to give LuLaRoe anymore brain power on this.

  1. We have amazing friends, customers, and partners in this business. We have all pulled together and we will be fine!
  2. As a small business owner myself, many of these consultants are small business owners. Support small businesses whenever you can!!!
  3. No matter what you do, stay true to what you stand for. Don’t waiver. Don’t be swayed. And, never allow money to be the driving factor.
  4. If you are going to have a mission statement like the one below, be ready to make it right at all times, no matter the cost.

LuLaRoe+MISSION-STATEMENT-HORIZONTAL+(1)

What We Will Do And What You Can Do…

I am always about taking the high road and giving people second chances. So we will do that; we will give LuLaRoe the chance to make it right. If you are a consumer, send messages via social media.  Let the company know how disappointed you are in this situation. If LuLaRoe is who they say they are, they will make it right.

So, I will close with this statement:

Deanne Brady, Mark Stidham, and LuLaRoe executives will you say, sorry? And, how will you make it right? 

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Always Take The High Road! The Road To MBE Certification…

The Story…

Earlier this year I wrote part one of this post with “Owning Your Story! Sharing Your Story! The Power Of Your Story!  Here I shared, my personal journey and story about being a Native American and the rich heritage it brings to my life. At the end of the blog I stated:

“Personally, I will stay true to myself. I will love all of those that I come into contact with just as I love myself. I will respect all for who they are no matter where they come from. Professionally, I will embrace my heritage. I will say I am proud to be a minority owned business. And I will seek to help all of us on this journey!”

I have learned so much more since writing that post and I will address that later – but I have exciting news to share about the Nason Group. Two weeks ago, I was notified  Nason Group completed the certification process and were approved as a Certified Minority Business Enterprise with the Ohio Minority Supplier Development Council. This has been a great experience. We are very excited to see the benefits that this certification will offer as we continue our work.

What We Learned and What You Can Learn…

So, although the certification journey took a bit longer than expected, during this process I did a great deal of self-reflection and realized what I value most in life, and what we as a company value with our friends, partners, families, and team. It is pretty simple! Four Words.

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Honesty!

Integrity!

Transparency!

Loyalty!

These words ring true to what the Nason Group has been built on. It will continue to be built on this mantra as our team grows, as we work with new partners, but most important; as we evolve personally.

Why these four words? Why not different ones? I don’t know exactly. However, as I have attended meetings, talked with people, and heard stories all across this nation and globe; these are the words that resonate in my inner being.

Honesty! Stay true to your self. Be honest with who you are, and be honest with those around you. Even if, sometimes, it is not the easy way. Honesty will always keep you on the right journey and headed in the right direction.

Integrity! This ties right in with honesty. Be a person of your word. Go above and beyond. Always Take The High Road! Integrity will always lead you to the right place and the right people.

Transparency! When working with partners, we ask for transparency. Not only asking transparency from them but making sure that we give transparency equally. The good, the bad, and the ugly. This is the only way you are going to make progress on your journey. This rings true in relationships as well.

Loyalty! I have found out on several of my journeys in life, that this is more important to me than anything else. I will look pass many things in a relationship/partnership, but I have a hard time looking past those who have broken loyalty. A broken cup is not easily repaired and if it is; it doesn’t hold liquid the same. 

What We Can Do and What You Can Do…

Going through the certification process over the last six months has allowed me and our group to become more focused. It allowed us to spend time searching, refining, and building a strong foundation for Nason Group. The MBE certification is an honor.  Who we are now and in the future needs to live up to this honor.

So, with that said; we will try every day to live up to the four words I shared. I ask that you find what is true to you, your friends, your family, and your organization – and put a stake in the ground. Don’t waiver! Be True To Who You Are! And remember:

Always Take The High Road!


 

 

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When The Consumer Comes In Ready for Battle

Guest Blog by Steve Junion:

The Story…

We needed a new vehicle and I had been seriously dreading the anticipated negotiation combat that always accompanied the purchase of a new car. I knew what I wanted and I had armed myself with the nuclear codes, aka consumer & market research.

After speaking with six dealerships, I was getting close to my price mark but was already battle fatigued and I had yet to set foot on a lot. Then, as I was on my way to a dealership where I was locked in a tenacious struggle on price, I decided on a whim to stop at a different dealership along the way.

I walked in ready for battle – protected with my mental body armor. The salesman, who we will call Zach, greeted me enthusiastically.  I explained I had offers on the same model they had in the lot and asked if he could get to a specific price range.

The first salvo was launched. He tried to smile but I knew it was going to hurt. He left to speak with his GM. When he came back he presented me with MY number. The battle zone in my head went silent. This clever salesman had not only assessed me and my armor within the first moments of meeting, he had listened. He knew if he met me where I stood, I could only say yes. A broad grin came across his face. That was the start of a very transformational car purchase experience.

As Zach started filling out the finance paperwork, I still felt a bit edgy. The initial battle was over, but where was the impending surge of finance upsells –  offering options I didn’t need or want?

Zach explained they did business differently. He said his GM invested in sales people to also become Finance Managers “because you never get handed off – unlike most dealerships where you might interact with up to 5 people during the sale. Here you only interact with one person through the entire process.” As he spoke, I felt my remaining armor falling away.

Zach’s GM stopped over – let’s call him Jim. I asked Jim what his primary focus was in building the business. Jim, a former marine, said thoughtfully “culture.” He went on to say, “Having the right culture means that I can do things that other dealerships won’t. If I do those things, my team and the customer wins.

The war was over and I had strong feelings of esprit de corps.

Battle Lessons: What I Learned

  1. Simplicity is important in winning the experience battle. Working only with Zach made my experience easy and we became battle buddies.
  2. If culture is the end point, leadership and mindset pave the way. Jim the GM is a leader, disruptor, and has instilled and invested in versatility on the ‘battlefield’.
  3. Jim’s culture values knowing their customer and building unit cohesion amongst his team and with the consumer.

What You and I Can Ask

  1. Is our mission clear to colleagues and consumers?
  2. How can we make it easy for our consumers/customers to say Yes! to anticipate and avoid resource wasting battles?
  3. How does our organization’s leadership example impact our culture?

When someone says they are looking for a new vehicle, I will know where to point them to an experience, not just another dealership.

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Members At The Center! – The Journey To The Consumer

The Story…

This past week was a fantastic week for the Nason Group and one of our partners, Health Partners Plans. Just over three months ago, a group of Consumer Experience Pioneers embarked on a journey to improve member communication for their organization. After six iterations and many healthy discussions of the “how might we” statement, the group moved forward with this focus: “How might we optimize, streamline and humanize communications for care managed Medicaid members with diabetes.

Let’s take a step back and look at the process this group of pioneers navigated. We created a 12-week process that is broken-up into six two-week sprints (if you would like to learn more about the sprint process, please reach out to us).

Screenshot 2017-08-15 07.58.43

This was the first time our partners had run a project like this within their organization, and the results were phenomenal, as you can see below:

Screenshot 2017-08-15 08.00.43

These pioneers worked hard to bring the four prototypes to life. This is where the story continues. We were honored to watch the team present each of these prototypes to the CEO and other key leaders within the organization – it was awesome. It was a very “proud papa” moment for me as I witnessed all of their hard work come to life. They are all ROCK STARS and it was a monumental moment for the organization. Be on the look out for the report out on their next project.

What We Learned And What You Can Learn…

Collectively, we all experienced transformational “learning” during this process. These learnings have become a pivotal part of who we, as Nason Group, will become in the future.

Many times in the consumer experience industry you will find a “know it all” attitude around the correct approach to the consumer experience. This is something we have come face to face within this journey with our partner. We, the Nason Group, arrived on the scene with our initial analysis in hand and proceeded to inform the organization of the issues with their consumer experience process – along with confidently providing them with a list of steps to take to fix this issues. As you might expect, this approach was not entirely successful.

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Throughout this journey, we learned – willingly and sometimes unwillingly – that consumer solutions are often organic. They must be allowed to evolve and transform within each unique experience. Our partners at HPP pushed us to think differently and to adjust our process to better meet the client where they stand. We listened to our consumer and we learned! 

What We Can Do And What You Can Do…

I have explained what we did and what we learned! We took time, built an open relationship with our client and most importantly, truly partnered with our client on their journey to the consumer.

So what, Shawn? The so what is what you can do:  LISTEN! LISTEN! LISTEN!

Take the time to listen to your customers or consumers openly and honestly so that you garner an authentic understanding of their challenges, experiences, and needs. Do not approach any situation believing you know exactly what to do for your client, customer or consumer. This learning experience has been awesome for me and our group! Not always easy, but truly transformational!


 

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The Power of Yes! – 3 Mindsets that Matter

As we continue our journey discussing how critical leadership, mindset, and culture are to success in Consumer-Centered Innovation (CCI), I was reminded of how important mindset is across all aspect of our lives. Govindarajan and Srinivas (2013) discuss innovation challenges and the importance of mindset, which they define as a way to ‘think different, act different, and achieve extraordinary success’.

The Story…

Working in Philadelphia allows us to spend time at Reading Terminal – yes, the same Reading many of us know from our Monopoly playing days. Today it is known as Reading Market, a thriving city-wide block of food vendors, farmer’s market, flower stores, and one of the best donut shops EVER!

Recently I was reminded about the Power of Yes! in achieving goals and how important mindset matters in achieving success over breakfast at the Market. Eddie was a seat down from me. We started with small talk and he mentioned that he just got off his second full-time job (3rd shift). Breakfast was a treat for him as he prepared to go to his primary full-time job. I asked, ‘why two jobs?’ He said that he was working hard to save and start his next business.

During the conversation, Eddie shared his business plan, goals and actions. I left thinking to myself that Eddie was going to win. Why? Eddie exhibited the innovation mindset qualities identified by Govindarajan and Srinivas (2013) in a second HBR article. These included the ability to see and act upon opportunities, the use of ‘And’ thinking, resourcefulness, and a focus on outcomes – not activities.

What I Learned And What You Can Learn…

As I considered the definition of mindset from Govindarajan and Srinivas, as well as my experience with Eddie, I now believe there are three important types of mindsets critical to success:

  1. Learning Mindset – Eddie failed in a previous business, however, he said that he now knows better and has learned. Learning is his ‘Get Out of Jail Free’ card.
  2. Results Mindset – Too often, people have the right mindset yet never seize the opportunity. Eddie leveraged a key resource (his time) and committed to working two jobs to achieve his goals. Every time Eddie passes ‘Go’, he’s collecting a lot more than $200.
  3. Get S**t Done Mindset – As people and organizations say Yes! to the Power of Innovation and commit to the right mindset, it’s amazing what gets done. Organizational barriers are torn down, people challenge the way stuff has always been done. We stop accepting ‘No’, use ‘And’ thinking to deliver results for customers. To get s**t done, you have to be like Eddie and commit to rolling the dice and making the next move.

What You And I Can Do…

Like Eddie, choose every day to have the right mindset – the mindset to learn, get s**t done, and deliver results. Life may be a game; however, mindset – what you do to think and act differently to achieve extraordinary results is a choice.


 

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What I Thought I Knew – I Learned At “The Network!”

The Story…

This past week Steve and I traveled to Boston to attend the inaugural Innovation Leader event, The Network! There were 50 innovators and disruptors from all industries and IMG_8304walks of life. Now, let me be perfectly honest – most in the room were at one-time involved in corporate innovation and frankly got sick of all the red tape and bureaucracy.

Additionally, many of us in the room are in some type of consultant role. I wasn’t sure what to expect – but it turned out to be AWESOME! We met some incredibly cool people and made new friends that in the future, I know we will turn to for their rich knowledge and expert skills.

One of those crazy people was Toni Newman. Toni is a ROCK STAR who is passionate about the architecture and dynamics of consumer experience. I love Toni’s favorite saying, Why Not!

This story is just one of the many that we heard during the day. I look forward to getting together again. Thank you Innovation Leader!

What We Learned And What You Can Learn…

Innovation Failure 97% of Executives or CEO’s are unhappy with their innovation work in Corporate America. The discussions in the room that day were rich – so many execs present had experienced failure and felt unhappy. The interesting thing is that FAILURE is at the heart of Innovation. It’s what you do with it that makes the difference in attitude and value. Unfortunately, many of these teams are just doing innovation for innovation sake, instead of tying it to their business goals.

Just recently, I read a blog from Phil McKinney,  The CEO Innovation Dilemma. Phil states, that 97% of CEO’s say innovation is important, 73% agree it’s important in their organization, but only 35% are confident their organization can do it. So, what do we do?

Storytelling – What is your desired ending? What is your controlling idea? How Can I Build Empathy? What FullSizeRenderIs My Innovation Story?

Think about these three things

  • Act One: What is the Challenge?
  • Act Two: What is the Struggle?
  • Act Three: What Changed In The World?

Each of us in this space have a story that connects us to our consumers. Some of them good, some of them not so good. But the bottom-line is that we all have a narrative around our journey and our experiences. Learn how to share your story. People and/or consumers respond with richer engagement and loyalty when they can connect to who you are.

Landscape Scan – At the end of the day at THE NETWORK, we did an exercise to examine the Innovation Landscape, which was led by Dave Rutley and his team from Collective Next. We started with 2017 and looked back 10+ years and forward 10+ years. It was a powerful exercise witnessing the think tank in the room. Here are a couple of quick highlights the group came up with:

  • Thought Leadership – The people and influencers we currently look to are shifting, yet we still depend a great deal on the founding leaders of this movement.
  • Methodologies – These come and go, but what doesn’t change is there is always a consumer!
  • Landscape – Things are moving so fast in the world today that we as innovators are challenged to keep up more than ever before.

What We Can Do And What You Can Do…

This is pretty simple! Keep learning! Keep partnering! Keep exploring! As I stated above, the world is changing at an incredible pace – you must stay ahead of challenges and obstacles so you can continue to INNOVATE! 

Take 15 minutes this week. Get out and do something new and different. Challenge yourself to get out of the norm!


 

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The Journey To The Consumer: You Mean A Doctor (Provider) Is A Consumer?

Well, hell yes, a DOCTOR is a consumer! 

The Story…

This week we started a 12-week journey with our partner in Philadelphia, Health Partners Plans. We are examining ways they can improve and cultivate stronger, better-connected provider relationships, specifically by changing how they and their subscribers perceive and value the provider relationship. We want to get them to view their provider partners as consumers and as individuals, i.e. humans. I know there seems to be some sarcasm in that statement – but it is true.

I love what HPP’s website states about their commitment to the provider:

We are committed to partnering with you to improve the health of our members and the communities where they live. We are equally committed to providing you with the support and service you need to achieve this goal.

It’s true, they really do believe it and are committed to making it happen!

What I Learned And What You Can Learn…

The truth is this: Doctors became doctors to care for people. They want to make a difference in the world and in the lives of their patients. Contrary to what some people believe, they are not all in it for the $$$!

I recently read an article in Readers Digest, What Your Doctor’s Really Think (But Won’t Say To Your Face. I really was blown away at some of the insights in this article. Here a few of the highlights:

  • Don’t Ask Me To Lie – This absolutely blows my mind. We go see our provider and then do not want them to tell us the truth. Really?
  • Your Missed Appointments Really Matter To Me – I learned this week from our partner that, at times, the no show rate for some of their provider offices is 40%. Huge number. So, I spent some time researching this issue and found an article, One Way To Solve The No-Show Problem. The article states that on average can reach as high as 50%. With the overall no show rate so high, why do we blame doctors for their double booking and long wait times? Just a question we need to consider.
  • I’m Not Scared Of Your Google Search – I love this quote within the article:

“When patients come in with three inches of printouts, I know I’m going to have a good conversation. But they’ve also almost always terrified themselves beyond need. I wish they would e-mail or call me so I could put things in perspective. But in general, patients who have researched their condition tend to educate faster and take better control of their care.” —James C. Salwitz, MD

  • I Could Use Empathy Too – This is really fascinating to me. I can find numerous articles that talk about Why doctor’s need to have or show empathy, but none on how we as consumers need to express empathy for doctors. It has to be a two-way street.
  • Sometimes I Don’t Know What’s Wrong – I understand that providers went to school for many years to gain knowledge and skills, but it doesn’t mean they know everything. Give them a break. Let them be your partner on the journey!

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What You And I Can Do…

I think this is pretty simple for not only us but also for the doctors. Partner, partner, partner! Find a doctor you can trust, build a relationship, and start on your journey together toward improved health and increased wellness.

We are very excited to be partnered with an organization that is working to build and cultivate a richer, empathy-driven relationship with their Provider partners.

Stay tuned for updates as we embark on this very exciting journey with them!


 

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The Power of YES! In Life, We all Need ‘Team Jimmy’

It is my honor to have not only an amazing family in life, but also, amazing friends and colleagues. This blog is written by one of them: Steve Junion. Enjoy! 

The process of Consumer-Centered Innovation often generates fear in both executives and their front-line employees. One our greatest passions here at Nason Group is to help people overcome their fears and succeed at higher levels than they may have believed possible!

The Story…

As I waited with my family to take a ride on a huge water slide, I notice a young man we will call Jimmy. He was approximately 11 years old and was clearly agonizing like a stock broker during the recession. The anticipation of getting on the water slide, with a five story, seven second drop, had bent him over in physical pain. As I continued to observe him, he came close to hyperventilating and was in tears.

Me: ‘Hey kid, what’s your name?’

Kid: ‘Jimmy’

Me: ‘You got this buddy – you can do it’.

Jimmy: ‘No! No, I don’t think I can do this!’

Me: ‘Alright Jimmy, first thing you got to do is breathe. We don’t need you passing  out! Pausing for a moment, I continued, ‘You got it buddy. I know you are scared AND you got a lot of people up here cheering you on”.

Everyone turned to look at me. They had originally been only observing Jimmy’s meltdown and now I was dragging them onto ‘Team Jimmy’. I continued to encourage Jimmy, and at the same time initiated intermittent group cheers. Jimmy eventually negotiated with the lifeguard to allow him time inside the ‘pod’ before the door was shut. After sitting in the pod for a moment, the door shut and we all became very quiet. 3-2-1. Whoosh!

In under seven seconds Jimmy was at the bottom. Two minutes later, he was back up and ready to do it again – collecting high fives from ‘Team Jimmy’. Jimmy was beaming with pride after facing his fears. This single event altered how Jimmy views himself – and strengthened his personal courage to face and overcome challenges throughout his life.

What I Learned and What You Can Learn…

Many of us have stress inducers in our workplace and personal life. This stress holds us back and prevents us from experiencing higher levels of happiness and success. Here are four things Jimmy taught me that I believe can help all of us:

  1. We all need someone to have our back. More people are willing to support you than you may realize. Seek them out!
  2. The first person to step out of their comfort zone is going to feel like Jimmy. As a leader, it’s up to you to build a support team.
  3. Facing your fears at work can cause stress – however, most stress is self-induced.
  4. To overcome fear and reduce stress, shift your mindset to Yes!. Focus on your breathing and be willing to take a risk – it is not as scary as the story you tell yourself.

What You and I Can Do…

First, identify the stress inducers in your work and/or personal life. Next, like Jimmy at the height of his panic, pause for a moment and consciously slow your breathing. This will help to take you out of the “flight or fight” mentality. Next, bravely step into that ‘place of fear’ whether it be a conversation or taking action. When you come out the other side, and you will, you’ll realize that your five-story drop wasn’t as terrifying as you originally thought it would be – and you’ll be ready to take on the next challenge!


 

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To He** With Traditional Healthcare! Move Over, There Is Something Better!

The Story…

Well, YES, I did say it! To Hell With Traditional Healthcare! This week I am going to diverge from The Power of Yes In Innovation, to a project that I have witnessed come to life over the past couple of years.

As many of you know, I spent some time as Chief Innovation Officer at Xavier Dr.Amy&Dr.ElenorUniversity. I helped to create and start up the Xavier Center for Innovation. During this time I met one of the most innovative and amazing doctors, Dr. Amy Mechley, MD.

Dr. Amy has a passion and desire to see things done differently in patient care. If you read my blog, It Never Ends…The Journey To The Consumer,  I spoke about “humanizing” health care again. This is a passion for Dr. Amy and her partner, Dr. Eleanor Glass.  I am excited to say the time has come –  they are launching their practice here in Cincinnati – Integrative Family Care.

For the past couple of years, I have spent time talking, ideating, and learning so much about this concept known as Direct Primary Care or DPC.  I will get into this more in a bit – but here is a quick definition from their website:

Direct Primary Care is a simpler way of delivering primary care. It’s an old-fashioned model with a twist. You pay your doctor a monthly fee and that’s it. All your visits are included. And best of all you have quick access with no more three week wait for an appointment.  You have a quick question? Just text me. Not sure if you really need to come in? We can videochat.

Yes! It really is that simple! All of that is included and more. Just go see for yourself! 

What I Learned And What You Can Learn…

WOW! I have learned so much about this concept – it is almost impossible to share it all. Here is a new info-graph our team help put together to explain exactly what Direct Primary Care is and how it works:

Screenshot 2017-07-06 06.48.55

Five Key Elements:

  • My Doc, Right Away – In the DPC model you see, talk to, or video chat with your doctor within 24 – 48 hours. There are many times that it is even faster. Imagine that! A model focused on the patient and not on the system.
  • Saves Me Money – This is a fee-based model. You pay a single monthly fee. No more hidden costs! Full transparency! Yes, you really do take the middle man out.
  • My Choice: Text, Video, Email – Care the way I as a patient desire it. Imagine a parent with a sick child. You no longer have to take the child into the office to expose them to more germs. You can have your visit over video, and best of all, it is HIPAA secured.
  • Longer Appointments – I don’t know about you, but I am sick of having to rush through appointments with my doctor that starts an hour late. Imagine being able to sit and discuss not only my issues for today but my overall well-being. Or, what if the whole family could come in one visit! Consumer-patient friendly care!
  • Family Docs – Isn’t this what care was supposed to be? My whole family is covered and our well-being is at the center of the healthcare experience – not a financially motivated system trying to get their money. Real authentic care! I’m in for this!

What You And I Can Do…

Try it. See if it is for you and your family. Research to see if you have any Direct Primary Care physicians in your area. For so long we have been asking for transparency, authenticity, and humanization of health care. I believe this is the way.

Is it perfect? Probably not. But, is it better than anything I have seen out there? Absolutely! If you have questions, send me a note to Dr. AmyDr. Eleanor, or myself. We believe in this and we are ready to see the face of health care change!

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If You Build It, They WON’T Come Willingly! Building A Consumer-Centered Innovation Mindset & Culture!

The Story

If you have worked in innovation or consumer experience for any length of time, you have more than likely made the same mistake so many of us have. You have a brilliant idea that you believe will shift the strategic direction of an organization. You envision being able to transform the culture or alter their mindset.  And then it happens, you FAIL!

This happens every day for so many people that choose to work in this space. Elon Musk says, “Failure is an option here. If things are not failing, you are not innovating enough.” I remember when I first became Chief Innovation Officer in an organization that was not ready to innovate or move as fast as I wanted. I constantly felt like I was fighting an uphill battle.

The Mindset Was Old And Not Ready To Move!

The Culture Was Just As Old, And No One Was Ready For Change!

The Leadership Had No Desire To Push The Boundaries! 

What I Learned

You can’t make an organization change it’s mindset or culture until you get all the leadership on the same page. Once you have leadership aligned with you and moving in the right direction, then you can begin to shift mindset and culture.

“Eliminate The Mindset of Can’t! Because You Can Do Anything!” ~ Toney Horton

Additionally, I have learned over the years that some organizations will never be ready to innovate and you just have to move on.

What I Did

Over the years, I have learned that the Power Of Yes is the best way to get people to buy-in to a consumer-centered innovation process. Just recently, I began to read a book called, Play Bigger. This has changed my mindset about innovation. No longer am I looking at competitors and what they are doing. Now, I am looking at what I can do different that makes me unique in this space.

What You Can Do

Surround yourself with people that advocate taking the risk and pushing the boundaries. Take the first steps to influence leadership, transform culture, and develop a new mindset. A colleague and I will be digging into these three fundamental principles and much more during our workshop on Monday, June 11th.

We look forward to hearing your stories on building consumer-centered innovation within your organization.

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