Consumer Experience
CX In AI: Leaders Must Lean In Now – Not Tomorrow
“AI isn’t here to replace you. It’s here to amplify you.” That’s the message every CX and EX leader needs to hear right now. For decades, we’ve lived with the same frustrations: surveys that decay, dashboards that only tell half the story, and programs that lose steam once the executive spotlight shifts. We’ve promised customer-centricity,…
Read MoreDisruptors Need Each Other
[vc_row][vc_column width=”1/4″][vc_single_image image=”7698″ img_size=”full” alignment=”center”][vc_empty_space][vc_custom_heading text=”Shawn Nason Eco-system Disruptor” font_container=”tag:h4|text_align:center|color:%23f5671a” use_theme_fonts=”yes”][/vc_column][vc_column width=”3/4″][vc_column_text]Last week, I had the privilege of serving as the chair for the Experience Design Week event in Denver, CO. Ever wondered what it’d be like to surround yourself with over 150 CX and UX experts from various industries around the country? That’s exactly what…
Read MoreWho Gives a Flying Crap?
[vc_row][vc_column width=”1/4″][vc_single_image image=”7758″ img_size=”full” alignment=”center”][vc_empty_space][vc_custom_heading text=”This week’s blog comes from Robin Glasco, the Nason Group’s executive-in-residence.” font_container=”tag:h4|text_align:center|color:%23f5671a” use_theme_fonts=”yes”][/vc_column][vc_column width=”3/4″][vc_column_text] “Perhaps travel cannot prevent bigotry, but by demonstrating that all peoples cry, laugh, eat, worry, and die, it can introduce the idea that if we try and understand each other, we may even become friends.” …
Read MoreA Game-Changing Lunch at Wendy’s
[vc_row][vc_column width=”1/4″][vc_single_image image=”7697″ img_size=”full” alignment=”center”][vc_empty_space][vc_custom_heading text=”This week’s blog comes from Ryan Mulligan, the Nason Group’s Chief Empathizer. ” font_container=”tag:h4|text_align:center|color:%23f5671a” use_theme_fonts=”yes”][/vc_column][vc_column width=”3/4″][vc_column_text]My family eats at Wendy’s a lot. It’s one of the few places where our son, Hobbs, can actually sit through an entire meal, giving us a sense of normalcy. Hobbs has autism and wears…
Read MoreReflections From The Disruption Lounge
Last week, the Nason Group joined with over 300 passionate people at the Next Generation Patient Experience (NGPX) Conference in San Diego, CA. The week was filled with powerful speakers, engaging conversations, and plenty of high-octane networking. Among other things at the event, we sponsored a disruption lounge in the exhibit hall where we invited…
Read MoreDisruption Is in the Air
When the Nason Group leads a sprint (a fast-paced gathering that solves big, hairy problems in a ridiculously short amount of time), we don’t call the attendees “participants.” There’s nothing wrong with being a participant, of course, but it’s not the mindset we need people to have if they’re serious about changing the healthcare system.…
Read MoreYou Are Invited To My Bell Ringing Ceremony! #NoMoreChemo Party!
The Story Last week, Michael and I returned to Las Vegas to work with one of our partners, Cure 4 The Kids. Over the past few months, we’ve enjoyed getting to know their team and organization as we’ve begun helping them shape their strategy for the next few years. On the first morning of our…
Read MoreDown 30 Pounds! Who Gives A Sh**? My Personal Journey To the Best Me!
The Story Three months ago, I walked into my providers office to get some medicine to deal with the “junk” I had gotten after the holidays. Unbeknownst to me, it would be a visit that changed my health journey. When the nurse took my blood pressure, it was 188/102. What? My blood pressure has never…
Read MoreThe Day You Realize “This Is Why I Do What I Do!”
The Story It’s 6:30 a.m. and I just boarded my flight to work with one of our partners who want to disrupt the health ecosystem. Actually, they want to more than disrupt it. Like me, they want throw it out and create something meaningful for the patient, caregiver, healthcare professionals, and every human. And then…
Read MoreThere’s Room In The Sandbox For Everyone. Moving From Competitor To Co-Creator
THE STORY Competitor: One selling or buying goods or services in the same market as another Last week, I had the privilege of co-leading a workshop with the amazing Amy Bucher from Mad*Pow. (You mean the people that do the same work you do, Shawn? Yes, those people!) It was an AWESOME experience and I…
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