Caring About Someone Versus Caring for Someone

By Shawn Nason | June 11, 2019

[vc_row][vc_column][vc_column_text]It’s an all-too-common tale in our industry: We provide care for our patients. But we stop caring about them. Instead of treating them like vulnerable individuals with thoughts and feelings, we start seeing them as numbers and quotas. It’s time to change this trend and to start treating our patients with a softer touch. Not…

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Patient Experience Symposium Wrap Up

By Shawn Nason | May 7, 2019

[vc_row][vc_column width=”3/4″][vc_column_text]We just got back from PXS @ Harvard Medical School, where we shared about the power of consumer-centered design through the lens of disruption, and we left enthused about the industry’s shift toward empathy in providing and practicing health care. The symposium is a gathering of healthcare professionals, patient advocates, practitioners, educators, thought leaders,…

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Tiger Woods’ Comeback at the Masters Reveals The Importance of One Unexpected Discipline You Need to Practice

By Shawn Nason | April 30, 2019

[vc_row][vc_column width=”3/4″][vc_column_text]As Tiger Woods roared victoriously on the 18th green of Augusta to celebrate his first major victory in over a decade, millions watched, enthralled. After all, they’d seen something special. It was the culmination of an epic comeback story that’ll be passed down from generation-to-generation. While few have fallen from grace quite like Woods,…

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